We read every message

Support

Something not working, or a video your pet loves that we should add? Email jamieallysonday@gmail.com.
CH 01

How does the lineup choose videos?

Each day your pet gets four picks based on their species, their personality and how you’ve rated videos before. Rate a few and you’ll see the lineup shift toward what they like. The lineup stays the same all day and changes tomorrow; “Swap picks” gives a new draw now.

CH 02

A video won’t play

Videos open on YouTube. We check every video each month and hide any that YouTube has removed. If one slips through, email us and we’ll replace it.

CH 03

Delete my account

In the app, go to Settings › Delete account. Your account and every pet, rating and lineup are removed for good.

CH 04

Screen time safety

Keep sessions short and stay in the room while your pet watches. Stop the video if they seem stressed, or if they paw at, jump at or bite the screen.